General conditions of online sale

General conditions of online sale

In accordance with the law, the consumer has the right to notify the seller

that he renounces his purchase, without penalty and without indication of reason, in

14 calendar days from the day of delivery of the product. This right

waiver does not belong to the professional buyer.

Article 1: Preamble

These conditions of sale are applicable to all contracts

concluded between on the one hand, Gysens Pierre-Alain operating under the name “

E-shop ComptoirDthé » whose head office is located at 17, rue du coumagne, registered

to the Banque Carrefour des Entreprises under number BE0807.311.105 below
after referred to as "the seller" and, on the other hand, any professional buyer

or any consumer wishing to make a purchase via the website of the

seller, hereinafter referred to as “the buyer”.

Contact :

Telephone: 0 0032476252491

Email: info@comptoirdthe.com

Administrative headquarters: 17, rue du coumagne 6280 Gougnies

We hear by :

Consumer: any natural person who acquires or uses for purposes

excluding any professional or commercial nature of the products placed on

the market.

Professional buyer: any natural or legal person not entering

in the definition of consumer included in the previous paragraph.

Article 2: Purpose

These conditions of sale aim to define the relationships

contractual agreements between the seller and the buyer as well as the conditions

applicable to any purchase made through the seller's site, that

the buyer is professional or consumer.

The acquisition of a good or service through this site implies

unreserved acceptance by the buyer of these conditions of

sale.

These conditions of sale will prevail over all other general conditions.

or particular items not expressly approved by the seller.

The seller reserves the right to modify its conditions of sale.

at any time. In this case, the applicable conditions will be those in

in force on the date of the order by the buyer.

Article 3: Characteristics of the goods and services offered

The products and services offered are those which appear in the catalog

published on the seller's website.

Each product is accompanied by a description established by the supplier.

The photographs in the catalog are provided for strictly informative purposes.

and are not contractual in nature. Some variations may

appear, it is therefore advisable to refer to the product description

and, in case of doubt, to customer service (contact details in article 1).

Many products are available in limited quantities (sometimes 1 to 2

pieces). If a product proves to be unavailable after ordering, the seller

will immediately contact the buyer in order to offer a choice,

a replacement item or cancellation of all or part of the

order.

Article 4: Prices

The prices of products and services displayed on the site are indicated in euros

all taxes included (VAT and other applicable taxes). For the

deliveries outside Europe, taxes and customs fees are the responsibility of the customer.

It is up to him to inquire with his local customs office about

possible additional amounts as well as the right to import the product

order.

The price of teas is indicated by default for 100g, unless otherwise stated.

The prices indicated do not include transport and delivery costs.

handling, these being the subject of an additional post during the

order.

The seller reserves the right to modify its prices at any time.

However, the prices applicable to the order are those in effect as of

time of confirmation thereof.

If, despite our vigilance, products were put online at a price

visibly erroneous, we reserve the right not to provide them.

The seller reserves the right to pass on modifications to its prices.

of the VAT rate which would occur before the delivery date.

Article 5: Discount voucher / gift voucher

Unless otherwise stated, the validity period of discount vouchers is

limited to one month. They can only be used once. In case

cancellation of an order paid with a reduction voucher, this is

lost. They cannot be refunded in cash.

Article 5: Geographical areas

The online sale of products and services presented on the seller's website

is in principle reserved for buyers residing in Europe,

and deliveries required in these geographic areas. For

any buyer residing or for any delivery outside these areas, the

Customer is requested to contact the seller.

Article 6: Orders

The buyer who wishes to purchase a product or service must

necessarily:

be over 18 years old and have all the rights required to take a

order ;

fill out the identification form or give your customer number if you have one

complete the online order form giving all the references of the

products or services chosen;

validate your order after checking it;

acknowledge having read these general conditions and

having accepted them

make payment under the stipulated conditions;

confirm your order and payment.

The sale is deemed complete upon order confirmation by

the buyer. We reserve the right to cancel any order not

compliant, suspicious or carried out in bad faith.

No shipment of merchandise will be made without confirmation of

order and receipt of full payment for the order.

Products and services are offered while stocks last.

If an item is unavailable, the seller will inform the buyer.

by email as soon as possible. He will have the possibility to choose

between waiting (in the event of temporary unavailability) or canceling the

order unavailable items.

Article 7: Right of waiver

In accordance with the law, the consumer has the right to notify the seller

that he renounces his purchase, without penalty and without indication of reason, in

14 calendar days from the day of delivery of the product. This right

waiver does not belong to the professional buyer.

Within this period, the consumer must notify his intention to renounce

by e-mail and return, at its own expense and risk, the product delivered to the headquarters

administrative office of the seller: 32 rue de dampremy - 6000 Charleroi.

Products must be returned in their packaging.

original, undamaged, accompanied by all their accessories, the

user manual as well as the original invoice/delivery note. He is

strongly advised to make the return with registered letter and notice of

reception. Any loss of package upon return being the responsibility of

the buyer.

The products thus returned must not have been unpacked, unsealed or

used in any way.

Goods that are incomplete, damaged, damaged or soiled by the

customer will not be taken back.

Loose teas packaged by us and other food products

cannot be returned or exchanged.

Within 14 days, after acceptance of the return of the goods, the

Seller undertakes to reimburse any payment.

The costs of returning the package are the responsibility of the buyer.

The consumer cannot exercise the right of waiver for the

contracts:

1° supply of products made according to the specifications of the

consumer or clearly personalized;

2° supply of sealed goods which cannot be returned for reasons

health protection or hygiene and which have been unsealed by the

consumer after delivery;

3° supply of foodstuffs, drinks or other goods

everyday household products supplied to the home of a

consumer, at his residence or place of work by distributors

making frequent and regular tours.

Article 8: Payment terms

Payment is made by transfer, Paypal, credit card, Visa or

MasterCard. The bank card, Visa or Mastercard is debited at the time

of order confirmation. To this end, you guarantee that you

are the cardholder and the name on it is yours.

The goods are payable in cash. After a period of 15 days, the

Order will be canceled if no payment has been received.

The items ordered remain the exclusive property of the seller until

full payment of the order by the buyer.

We use the Hipay payment security service:

- encryption and security of payment card numbers avoiding everything

risk of misappropriation

- banking transactions with SSL protocol guaranteeing confidentiality

informations

Article 9: Deliveries

Orders are processed and shipped the day after they are placed.

registration. Orders for Friday, Saturday, Sunday

are processed the following Monday. Public holidays, for the following day. In case

payment by transfer, the order will be processed upon receipt of

payment.

Deliveries are made to the address indicated on the order form which

can only be in the geographical area mentioned above; by

collection at a post point of the buyer's choice at the time of

order.

In case of absence during delivery to the address communicated by

the buyer. Subsequently, the package

will be kept at the post office mentioned on the delivery notice and this

for 2 weeks. If the buyer fails or refuses to take delivery of the

goods ordered, the seller reserves the right to demand

the execution of the contract or to consider, after prior notice,

this as being automatically terminated at the fault of the buyer. In this

last case, the seller will retain an amount equivalent to 30% of the price of

sale as compensation with a minimum including shipping costs

and payment incurred.

In the event of sale to a consumer, the goods are transported to

risks of the seller until delivery of the goods to the address of

delivery specified by the buyer. From this moment, the buyer

assumes the risks alone. In the event that the delivered goods are

damaged, the buyer is obliged to refuse the goods or to

accept it only subject to a written reservation on the delivery slip

of the carrier, to be completed together by the customer and the carrier. All

complaint relating to the delivered goods must have reached the seller

within 3 days following the date of receipt. The complaint must

be sent exclusively by registered letter to the administrative headquarters

and be accompanied by a copy of the purchase invoice and the delivery slip

delivery completed with the written reservation mentioned above as well as

photo(s) supporting the claim. After this period, no complaints

subsequent notice for apparent defects will no longer be taken into consideration.

In the event of sale to a professional, transport is carried out at the risk of

the buyer.

Delivery times communicated by the seller are strictly

indicative. The seller cannot be held responsible for the delay.

In the event of a delay in delivery, if this is at least fifteen

working days and only in the context of an order not

personalized (item regularly in stock), the buyer may waive

its purchase without compensation, for either party, as long as it

notify the seller by e-mail within 3 days following the

notification of late delivery by the seller. The buyer will then be

reimbursed by bank transfer to his bank account of the total amount

of his order including transport costs (if incurred during the

order) within 15 working days. The parties will then be

fully released from their respective obligations.

In all cases, the following circumstances release the seller from his

deadline obligations:

1 - Cases of force majeure (including, in particular, strikes,

technical incidents, supplier delays and labor shortages
work);

3 - If the payment conditions are not respected;

4 - If changes are decided by the customer after the order.

5 - If the customer does not provide us with the desired information within the

specified deadline

Delivery rates for information only:

For Belgium:

• Orders under €60 = €6.

• Orders from €60 = free.

For neighboring countries (France, Germany, Netherlands, Luxembourg) and

the United Kingdom :

• Orders under €60 = €10.

• Orders from €60 = €0.

For Canada: for all orders, shipping costs of €25.

For the United States: for all orders, shipping costs €20.

For the rest of the world, prices on request depending on the destinations.

Indicative delivery times: in 2 to 3 working days in Belgium and in 3

within 5 working days within the European Union.

For Canada and the United States, delivery time 4 to 8 days

working hours. Additional time may be required if the package is checked

at customs.

Article 10: Guarantee

With regard to consumers, the seller guarantees the products he sells

in accordance with the law of September 1, 2004 relating to the protection of

consumers in the event of the sale of consumer goods (articles 1649

bis to 1649 octies of the Civil Code).

The consumer who notices the non-conformity of a product sold in

2 years from the delivery of the property must notify it to the

seller within 2 months of the observation by registered letter or message

electronic.

This guarantee only covers conformity defects existing at the time

of delivery of goods. Defects or damage due to improper

use, such as water damage, oxidation, drop or shock, neglect and

wear and tear, are not covered by the warranty. Likewise, repairs

carried out by technicians not approved by the supplier, will result in

to the cancellation of the warranty.

The invoice or delivery note serves as a guarantee document and must

be kept by the consumer and produced in original.

The professional buyer benefits from the manufacturer's warranty.

Article 11: Complaints

In the event of a problem with the conformity of the product delivered with the order

passed, the complaint must reach us within 48 hours by email

(info@comptoirdthe.com) or in writing. In the absence of a complaint

carried out within this period, the products will be deemed to be compliant and accepted

by the buyer.

Our company undertakes, at the buyer's choice, to reimburse them or

exchange products that are apparently defective or do not correspond to

his order. It is the buyer's responsibility to provide any proof of

the reality of anomalies or defects.

Reimbursement is made within 14 days and via the payment method

used.

Article 12: Responsibilities

The seller, in the online sales process, is only bound by

obligation of means; its liability cannot be engaged for a

damage resulting from the use of the Internet network and payment in

line such as loss of data, intrusion, virus, service interruption, or